F & Q

Harrah's Sister Properties

What other casinos are owned by Harrah's?   

Harrah's ~ Caesars ~ Horseshoe ~ Bally's ~ Flamingo

Grand Casino ~ Harvey's ~ Paris ~ Rio ~ Showboat ~

~ Casino Windsor ~ Imperial Palace

Comps

What are Casino Complimentaries (comps)?    Casino complimentaries or comps are rewards offered to casino customers for their gaming activity at the table and slot machines and sometimes poker.
                                        

Why are Comps Important?     You receive a players card to present to ‘pit supervisors’ and for slot players to insert into the machines so you can build a gaming profile and get the comps you deserve.

How are comps figured?      Casino executives monitor the games you play, cash or marker buy in, average bets, length of time you play and win /loss. For slot players, the number and denomination of coins and number of pulls is tracked by the machine. From this information the casino uses a formula to determine a ‘Theoretical Win’ and your comp worth.
 

How are Casinos able to comp players?     Casinos know they can reimburse players a predetermined percentage of the “Theoretical Win’ and still have it be cost effective for them to keep you as a customer. Typically, win/loss is not a determining factor in extending complimentaries.
 

What kind of comps can a player receive?     Comps can be in the form of discounted or free rooms, food and beverage consideration, admission to shows and even limousine and airline ticket payments, should you qualify.

 How do I get comps?     By ALWAYS using your players card.

How many credits do I need to advance in status?       Your Tier Score is a running total for the year of tier credits earned, and determines your level. There are  three levels: Gold, Platinum or Diamond.

As member of Total Rewards you automatically qualify for Gold status.

Earn 4,000 Tier Credits in a calendar year for Platinum status.

Earn 11,000 Tier Credits in a calendar year for Diamond status.

(Raised to 11,000 credits 12/31/08)

New Diamond Tier Score F & Q

(Released 12/31/07)

Are there any changes to the Tier Credits required for Platinum or Seven Stars Status in 2008?       No.  Only the Tier Credits required to earn Diamond Status has changed.  Platinum requires 4,000 Tier Credits in a calendar year.  Seven Stars requires 100,000 Tier Credits in a calendar year and good standing in the casino. 

How do I maintain my Diamond Status?      Your 2007 Tier Score gave you Diamond Status all the way through March of 2009!  You will need to earn 11,000 Tier Credits in 2008 to maintain your Diamond Tier Status through March of 2010.

If I earned between 10,000 and 11,000 Tier Credits in 2007 do I remain Diamond?       Absolutely!  Your 2007 Tier Score gives you Diamond Status all the way through March of 2009!  You will need to earn 11,000 Tier Credits in 2008 to maintain your Diamond Tier Status through March of 2010.

 If I just recently earned Diamond Status because I earned 10,000+ Tier Credits in January 2008 – When does my newly earned Diamond Status expire?      Your 2008 Tier Score gives you Diamond Status all the way through March of 2010!  You will need to earn 11,000 Tier Credits in 2009 to maintain your Diamond Tier Status through March of 2011.

Can I still earn Diamond Status through Daily Criteria?       Absolutely! You can still earn Diamond Status through March of 2009 by earning 3,000 Tier Credits in a single day.  We encourage you to still aspire for the annual requirements so that your Tier Status will be extended all the way through March of 2010.

Can you elaborate about earning Tier Credits through non-gaming transactions?        Soon, you will be able to earn Tier Credits through the majority of your cash purchases made at a Total Rewards property.  Specifically, you will earn Tier Credits when you stay at our hotels, dine at our restaurants, use our spa services, and shop at designated retail locations on property and pay with cash.

  When will we be able to start earning Tier Credits and Reward Credits through our non-gaming transactions?       You will be able to start earning those extra Tier Credits for your non-gaming transactions by the end of this year.  Soon, you will be receiving mail with all of the additional information.